My Oceanfit’s Joint care capsules smell fishy, is this normal?
Oceanfit’s Joint care products are all developed from the extraction of New Zealand marine species, mainly New Zealand green lipped mussels. It is normal that the capsules what slight fishy smell and it will always be fresh.
Do I need to tell my doctor if I am taking any of your products?
If you are taking any medication, it is always prudent to inform your GP when you start a new supplement. If your GP is not familiar with the ingredients in any Oceanfit’s products he can contact us via email.
Can I take both Total joint care and Neck&Back?
We do not recommend our customer to take both. If your joint problem is mainly from Neck and Back, we recommend you take NECK&BACK Health support. Otherwise, Total Joint Care will be a good choice for joint anti-inflammatory.
Any side effects of Joint Care Products?
Oceanfit’s products are developed from natural New Zealand’s aquaculture and agriculture resources which contains shellfish and fish materials. Use with caution if you are allergic to any ingredients.
What does Greenshell Mussel do in Total Joint Care and Neck&Back health support?
Greenshell mussel helps body to support inflammatory management. It supports good joint health and mobility which blocks the occurrence of inflammation from the inflammatory pathway and has a wide range of effects enhancing the immunity system.
What are the ingredients in Total Joint Care capsule?
Each Total Joint Care capsule contains mainly 100% NZ Greanshell Mussel Powder with type II collagen, sharke cartilage and marine calcium. The unique scientific formulation called MCII which participates in the regulation of healthy immune system functions and aids anti-inflammatory activities, promoting the self-healing of joints and replenishment of collagen and lost protein.
Where do the Greenshell Mussels come from?
The Greenshell mussel powder in our products are 100% harvested in pure New Zealand’s ocean. None of the mussels are imported from other countries.
What is in Exuberance Energy Booster?
The formulation of Exuberance Energy Booster is Oceanfit’s exclusive natural herbal formula to resolve the underlying causes of erectile dysfunction, low sex drive and low testosterone levels. Herbal active ingredients with velvet antler extract improves muscle strength and increases energy levels, regulates hormones, and improves sexual performance.
Where are your products made?
Oceanfit’s products are proudly made in New Zealand with one of the strictest food safety regulations.
When should I take my capsules?
We recommend taking our products for 1-2 capsules daily with food, they can be taken at any time of day. If in doubt, please always read the label of our products and follow the instructions.
How many capsules can I take?
We recommend you take 1-2 capsules daily with food. Please always read the label of our products and follow the instructions or ask your doctor if you wanted to increase your dosage.
Are there any side-effects?
There are no known side-effects of taking our products, every product is made by natural food-based ingredients. But please notice, if you are seafood allergic, see your doctor before taking our products.
Are there any delivery charges?
No- delivery is 100% free world widely.
How long does delivery take?
If you order before midday, the products will be released the next day. For Auckland addresses, we aim to have your products with you within 1-3 business days while for the addressed outside Auckland, we aim to have it to you within 2-4 business days. For the orders outside of New Zealand, please email email@example.com for the approximate delivery days.
Is my delivery tracked?
Yes, it is, every order we delivered has a tracking number.
My delivery has not arrived – what do I do?
If you has not received your order within the specified timeframe, please contact us at firstname.lastname@example.org and we’ll help you track it down.
I am in Australia and how do you deliver to me? Do I need to pay delivery fee?
Oceanfit offers free delivery on all orders worldwide. If you are in Australia, the parcel will arrive within 1-2days.
Purchasing & Payments:
How can I order Oceanfit’s products?
You can always order our products online. Please login to your Oceanfit account at the main navigation bar at the top right of the page first and place the order of the products you want.
Can I place an order over the phone？
Sorry we currently do not accept orders over the phone. If you need assistance, please email email@example.com, we are pleased to help you complete your order.
Are there restrictions on how many units I can purchase?
There are no restrictions on the number of products to order and every deliver are free world widely. Please enjoy shopping online for Oceanfit products.
What forms of payment do you accept?
Currently, we accept Visa, MasterCard, American Express and Paypal.
Are there any hidden fees?
No, there is no hidden fee Oceanfit will charge you. However, please notice that if you are located outside of New Zealand orders may be subject to import taxes, customs duties and fees levied by the destination country.
What is your return policy?
We do not accept returns for simply changing your mind after purchase. Unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation. For further information, please email firstname.lastname@example.org.